Your Privacy Fully Secured

Fancywin collects certain information to provide you with the best possible service — but only what's strictly necessary, nothing more.

Information provided directly by you:

• Full name and date of birth (for age verification)
• Mobile Number & Email Address
• Address (for KYC verification)
• National ID (NID) or Passport Details
• Financial transaction details (bKash/Nagad number)

Automatically Collected Information:

• IP Address & Device Type
• Browser type & operating system
• Page Visits & Session Duration
• Betting History & Preferences
• Cookie & Local Storage Data

Every piece of data we collect has a clear purpose. Fancywin never retains information without a reason.

Fancywin uses your information only for specific, transparent purposes. We never use data beyond its stated intent.

• To create and manage your account and ensure its security.
• To process deposits and withdrawals.
• To provide betting services and live odds.
• To personalize promotional offers and bonuses.
• To handle customer support and resolve complaints.
• To prevent fraud and money laundering.
• To meet legal and regulatory obligations.
• To improve our services and advance our technology.

Fancywin never sells your data. However, limited information may be shared with trusted partners as necessary to operate our services.

May be shared with:

• Payment Providers: bKash, Nagad, Rocket — used solely for processing transactions.
• KYC Verification Agencies: To verify identity — limited data only.
• Regulatory Authority: Under legal obligation — only the minimum necessary information.
• Technology Partners: For platform operations — under strict confidentiality agreements.

Never shared with:

• Advertisers or marketing agencies.
• Other betting or gambling platforms.
• Data brokers or third-party businesses.
• Unauthorized or unknown third parties.

Whenever information is shared with third parties, we ensure they adhere to the same strict privacy standards that we do.

Fancywin uses cookies on its website and app to enhance your experience. Cookies are small text files stored on your device.

Types of Cookies We Use:

• Essential Cookies: For login sessions and security — disabling these will prevent the site from functioning.
• Performance Cookies: Monitors page loading speed and overall site performance.
• Functional Cookies: Remembers your language preference and settings.
• Analytics Cookies: Collects anonymous usage data to help improve the site.

You can block or delete cookies at any time through your browser settings. However, disabling essential cookies may cause certain features to stop working.

Fancywin does not retain your data indefinitely. A specific retention period applies to each category of information.

Fancywin uses the latest technology and practices to protect your data. Beyond the technology, our team is also trained in security.

Technical Security:

• 256-bit AES encryption — applied to all data transmissions.
• TLS 1.3 protocol — the most advanced standard for communication security.
• Two-factor authentication (2FA) — OTP and biometric.
• Firewall & DDoS protection — defending against server attacks.
• Automated fraud detection — suspicious activity identified in real time.
• Regular penetration testing — third-party security audits.

Administrative Security:

• Restricted staff data access — limited to authorized personnel only.
• Regular staff privacy training — on an ongoing basis.
• Strict access logging — a full record of who accessed what and when.

As a Fancywin member, you have important rights that we fully respect. These rights are granted in accordance with international data protection law (GDPR).

• Right to Know: If you wish to know what personal data we hold about you, we are obligated to inform you.
• Right to Rectification: You can request a correction if any of your information is inaccurate.
• Right to Erasure: You may request deletion of your data unless we are required to retain it by law.
• Right to Restriction: You may request that we limit how your data is used for specific purposes.
• Right to Portability: You can request a copy of your data.
• Right to Object: You can opt out of your data being used for marketing purposes.

Fancywin strictly does not provide services to anyone under 18. This isn't just a rule — it's our ethical responsibility.

• Age verification is carried out at the time of registration.
• Any account found to belong to someone under 18 will be closed immediately.
• No data relating to minors is collected or stored.
• If it is found that data has been collected from a minor, it will be deleted immediately.

If you suspect someone you know is using Fancywin while underage, please notify us immediately.

Fancywin may update this Privacy Policy when necessary. Any changes will be reflected in the "Last Updated" date at the top of the page.

• You will be notified of any significant changes via email or in-app notification.
• Continued use of Fancywin after any changes take effect will be considered acceptance of the updated policy.
• If you object to the updated policy, you may request to close your account.